Dr. Stephen Pratt has many years experience of integrating technology and business strategies within large corporate organisations, the most recent being the IT Director for Ernst & Young UK. Being head of IT and a key member of a shared service organisation, Stephen had to deal with the many demands facing senior management: i.e. do more with less, ensure service quality is not compromised, embrace the concepts of outsourcing, and take advantage of the benefits of globalisation, to name but a few. Prior to holding a senior managerial position within a large corporation Stephen held positions as a consultant for government departments and suppliers, and as a senior academic.