Measuring IT Returns: Counting Chickens from Eggs?

Proving IT's Value is the Achilles heel of CIOs. There are many views and more tools but the issue persists. What now?

Proving IT's Value is the Achilles heel of CIOs. There are many views and more tools but the issue persists. What now? Boxed into a corner, CIOs have done what they must - proved their value by doing the "same for less" i.e. focused on cost cutting. Then we got smart and started using cost "avoidance" as a measure of IT value. This slippery slope has no end in sight. The whitepaper provides a bird's eye view of the issue and the quackery that is addressing it but little insight into how to actually solve this problem. But it makes for a good read.