Measuring Performance and Demonstrating Results of Information Technology Investments

This executive guide to information technology investments discusses the following:
  • The Demand for Performance Management
  • Fundamental Practices: The Foundation of IT Performance Management
    • Practice Area 1: Follow an Information Technology "Results Chain"
    • Practice Area 2: Follow a "Balanced Scorecard" Approach
    • Practice Area 3: Target Measures, Results, and Accountability at Decision-making Tiers
    • Practice Area 4: Build a Comprehensive Measurement, Data Collection, and Analysis Capability
    • Practice Area 5: Strengthen IT Processes to Improve Mission Performance
  • Key Lessons Learned for Effective Implementation

Documents are in common file formats such as Microsoft Word (doc), Powerpoint (ppt), Excel (xls,csv,xlsx), and Adobe pdf. 1

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