Using the Balanced Scorecard

 This paper provides a general background, brief history of the balanced scorecard (BSC). It also discusses key issues surrounding BSC and provides recommendations for its implementation.

Implementing a Balanced Scorecard

This paper discusses the implementation of a balanced scorecard using automated tools – why is the balanced scorecard important for an organization? how can automation help in realizing benefits from a balanced scorecard? what are the essential technology features for a successful balanced scorecard tool?

Linking IT Balanced Scorecard to Business Objectives

This paper discusses and describes the development and implementation of a departmental BSC within an Information Services Division (ISD) of a Canadian financial group. It also uses an IT BSC maturity model to determine the maturity level of the IT BSC under review.