This research report found that social media’s importance to business is growing rapidly, business leaders want to embrace this change but lack tangible metrics to make the case for it, both small and large companies see the potential advantages but mid-sized companies do not, and the adoption rate is higher in tech and media industries. What does this have to do with you? Read On!
This white paper discusses that CSPs that want to take advantage of the paradigm shift from a closed world of telecommunications networks to the open internet environment, need to provide a more personalized communications experience. In order to benefit from the emerging revenue streams this shift creates, CSPs need to
This research report explores the use of social media for business use to find that "there remains a significant gap between expectation and reality when it comes to social media."
This presentation makes the case for CIO leadership in web 2.0 – first, it lays the foundation through a discussion on best practices that lead to successful communities and then illustrates them through case studies. CIOs have a real opportunity to get a seat at the table by learning, communicating and implementing the business value of web 2.0
This primer introduces e-payments – what is electronic funds transfer? what are the various types of electronic payments, and how do they work? what are some common applications that enable electronic payments? how do payment cards work? how do payment systems work? what are the benefits and challenges in electronic commerce?
This primer introduces electronic business value framework (EBV) which helps an organization identify, select and fund e-commerce opportunities based upon their potential for business value creation.
This paper presents a framework to facilitate e-commerce adoption in an economy using culture, policy and technology and recommends a three pronged approach for its implementation.
This guide – written for state government employees – provides principles, processes and tools as a starting point for making online engagement work in a web 2.0 environment. There are no checklists – this Guide offers a basic walkthrough of the issues and risks associated with online engagement.
This presentation makes the case for going mobile. Why? unprecedented reach!
This paper discusses ways to integrate members of online communities into the new product development process.
