Domain

IT Operations Knowledge

IT operations knowledge refers to the understanding of the organization’s IT infrastructure and the day-to-day activities required to ensure that it runs smoothly. Effective IT operations knowledge can help organizations optimize their IT infrastructure, improve IT agility, and achieve desired business outcomes.

IT operations knowledge may include:

  1. Understanding IT infrastructure: Organizations should understand their IT infrastructure, including hardware, software, and network infrastructure, to identify potential areas for optimization.
  2. Monitoring IT performance: Organizations should monitor IT performance, including server performance, network performance, and application performance, to identify potential areas for improvement.
  3. Managing IT incidents: Organizations should have processes in place to manage IT incidents, such as server failures, network outages, and security breaches.
  4. Ensuring compliance: Organizations should ensure compliance with relevant regulations and industry standards, such as GDPR, HIPAA, and PCI-DSS.
  5. Managing IT vendors: Organizations should manage IT vendors, including vendor selection, contract negotiation, and vendor performance management.

Effective IT operations knowledge requires a deep understanding of the organization’s IT infrastructure, as well as the IT operations processes and best practices. IT executives should ensure that their IT operations knowledge is well-documented and communicated to relevant stakeholders across the organization.

The IT Operations Knowledge category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective IT operations knowledge practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of IT operations knowledge, such as understanding IT infrastructure, monitoring IT performance, managing IT incidents, ensuring compliance, and managing IT vendors. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective IT operations knowledge practices and optimize their IT infrastructure to achieve desired business outcomes.

Has Cloud Computing Matured?

This survey of 573 C-level executives, business unit leaders and IT decision-makers in 18 countries seeks to understand how technology, particularly cloud computing, is being used in the enterprise.

What the Board Needs to Know about Information Security Governance

This paper provides an overview of information security governance for the board of directors so "the board can provide a level of needed oversight to this vital business function that is adequate and necessary, and in doing so, exercise its essential duty of care."<br />
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<span style="background-color: rgb(255, 255, 153); ">Dated Material</span>

Top Action Steps for Information Security Managers

"This publication is designed for Certified Information Security Managers (CISMs), Chief Information Security Officers (CISOs) and information security managers to use as action steps in addressing the questions posed by the 2001 ITGI publication Information Security Governance: Guidance for Boards of Directors and Executive Management. "

Global State of Information Security Survey (PwC) (2011)

This presentation discusses the key findings from PricewaterhouseCoopers 2011 Global State of Information Security Survey – &quot;In the aftermath of the worst global economic jolt in 30 years, information security confronts a new economic order: Respected &ndash; but still restrained&quot;

The Business Basics of Virtualization

This presentation provides a quick overview of the business basics of virtualization – what is it? history of virtualization? Is the Gartner maturity model still valid?

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