Chapter

IT ROI/Value – Page 16

ICT Business Case Guide 3 (DAM/VAM)

ICT Business case guide (Cost Estimation and Risk Management) provides instructions on using the ICT business case template to justify, and monitor it investments.

Human Total Cost of Ownership (HTCO)

 The authors argue that "human costs" are often left out of total cost of ownership (TCO) calculations thereby leading to inaccurate analysis and results.

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