The “IT Service Management” category is a vital resource for CIOs, IT executives, and technology leaders, offering a collection of articles and documents focused on IT service management (ITSM) principles, frameworks, and best practices. As part of our CIO Reference Library, this category aims to help IT leaders effectively plan, design, deliver, operate, and control IT services, ensuring alignment with business objectives, effective risk management, and resource optimization.
By exploring this category, you will gain insights into:
By staying up-to-date with the latest IT service management resources, CIOs and IT leaders can make informed decisions that help their organizations achieve strategic goals and maintain a competitive edge. Visit this category regularly to discover new content and resources that will provide valuable insights, practical guidance, and proven methodologies for managing IT services, enabling you to deliver value to your organization and its customers through effective ITSM practices.
Transform your customer service experience with The Service Design Toolkit. Practical tools for customer-centered design. Download now and improve your customer satisfaction! (125+ pgs)
Use these key metrics and KPIs to measure, track, monitor and control your ITSM program and investments. Read On!
This presentation offers an in-depth understanding of Business Relationship Management as outlined in the ITIL 2011 Refresh, focusing on the significance of aligning IT services with business objectives and enhancing customer satisfaction.
This is a guide to creating, implementing, controlling, and improving IT services that deliver results quickly and consistently.
This presentation uses ITIL as the underlying framework to explain how IT Operating Models can help create business value – the linkage or alignment or fusion of IT is critical to business success. The question is how to achieve it and this presentation helps you understand that.
This presentation describes the implementation and use of business relationship management at a major financial services company.
This presentation discusses the connection between IT Service Management and Business Relationship Management: What is the objective of business relationship management (BRM)? Why is BRM important? How does it fit into IT Service Management? How does BRM interact with other roles? What are practical considerations in its implementation?
This presentation walks you through the steps to create an effective business relationship management capability in your organization.
This white paper describes the Business Relationship Management function, how it interacts with the other functions in an organization, how it can be used to embed a culture of innovation, and how to measure BRM success.
This white paper discusses where BRM organizations fit in today’s enterprises; how the organization interacts with other business functions; concrete ways you can use BRM to instill a culture of innovation; and how to measure BRM success.
