Transforming IT Governance: The Keystone Plan for Citizen-Centric Government Services
This guide presents the Keystone Plan, a comprehensive strategy for evolving IT services in the Commonwealth of Pennsylvania. It covers the shift towards enterprise-wide governance, the adoption of shared services, and the focus on delivering citizen-centric solutions. The plan outlines steps for aligning IT investments with business objectives, enhancing service delivery, and fostering a more efficient and responsive government IT infrastructure.