Introduction to Critical Success Factors
This paper introduces the critical success factors (CSF) concept, the process to develop a working set of CSFs and an example of applying the CSF method to develop a security strategy.
This paper introduces the critical success factors (CSF) concept, the process to develop a working set of CSFs and an example of applying the CSF method to develop a security strategy.
Navigate the intricate landscapes of Total Cost of Ownership with our groundbreaking framework based on a modified Delphi method. This guide is a cornerstone for IT professionals and CIOs seeking accuracy and clarity in TCO calculations, enabling informed decisions, optimal resource allocations, and strategic coherence in the implementation and management of complex systems.
An in-depth introduction to strategy maps – used to implement a balanced scorecard framework for strategic planning – with definitions, explanations and illustrative examples and case studies. MUST READ!

Navigate the relationship between the EFQM Excellence Model and Balanced Scorecard in our insightful guide. Learn how these frameworks can coexist and work in harmony to drive enhanced business value, offering a comprehensive performance management solution.
This paper introduces a framework to align information technology with business based upon market demands – focus resources on IT initiatives that best meet market demands and stay away from those that do not.
This article explains, in depth, the total cost of ownership (TCO) framework. It describes the benefits of TCO, shows how to apply it to procurement decisions and makes the connection between strategic cost management and TCO analysis. Finally, it presents case studies to illustrate the adoption and implementation of the TCO framework.
This guide provides an integrated approach to total cost management (TCM), covering all aspects of cost management across portfolios, programs, and projects. It introduces methodologies, best practices, and frameworks that help organizations achieve strategic goals and manage resources effectively, supporting successful outcomes.
Use the Total Value of Opportunity (TVO) methodology to align IT investments with strategic business objectives. Dive into this resourceful presentation to understand how to make informed IT decisions significantly contributing to your organization’s success.
This paper introduces Gartner’s business value model is a framework to measure business performance – designed to help business IT alignment, project portfolio prioritization, and communicating the value of IT to the business. The Business Value Model supports the Balanced Scorecard, Six Sigma, Economic Value Added, agility and other methodologies.
This paper introduces Gartner’s Total Value of Opportunity (TVO) methodology “a metrics-based, standard methodology for comprehensive investment analysis of any IT-enabled business initiative.”