An Executive Level Overview of ITIL
 This presentation provides an overview of ITIL for senior leaders/executives
September 2, 2010
Chapter
Resources on ITIL Basics – Page 3
ITIL 101 for CIOs: A Fast Track to Improved IT Service Management
This ITIL framework 101, introduces ITIL offering comprehensive guidance on IT service management. It covers ITIL’s evolution, best practices, global adoption, competence maturity levels, and an implementation roadmap to guide organizations through ITIL’s stages.
June 10, 2010
Introduction to ITIL V3
 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.
June 10, 2010
A Primer on ITIL Service Catalog
 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!
May 11, 2010
Introduction to ITIL (Information Technology Infrastructure Library) Framework
Dive deep into the world of ITIL with this comprehensive guide. Understand its importance, and how it can add value to your enterprise, and explore the ITIL ecosystem. A must-read resource for CIOs aiming to boost their IT service management. (150 pages)
April 7, 2010
ITIL Quick Reference Wall Poster
Improve your IT service management with our ITIL Quick Reference Wall Poster. Get quick access to ITIL concepts and terminologies, including the service lifecycle, processes, functions, and roles.
February 2, 2010
Paper: ITIL Quick Reference
Get a quick and comprehensive overview of ITIL concepts and terminologies with our ITIL Quick Reference guide. Learn the ITIL service lifecycle, processes, functions, roles, and best practices for implementation.
February 2, 2010
An Overview of ITIL
 "Everything you wanted to know about ITIL in less than one thousand words"
September 24, 2009
Overview of ITIL V3
A very good overview of the ITIL V3 Methodology.
May 27, 2009
ITIL Quick Reference Poster (Key Elements)
ITIL Quick Reference poster provides a succinct overview of the key elements of ITIL methodology.
April 2, 2009