Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.
A very good presentation on ITIL V3. It provides an overview of ITIL V3, what has changed from V2 and what are the implications for practitioners.
ITIL or IT Infrastructure Library,has caught the imagination of the IT Management Community. For some time now, this methodology has been talked about and attempts made to implement it. If you just want to get to the substance behind the buzz or are embarking on the journey, this paper is
