Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement data must be iterative and highly interactive.
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Rethinking measurement: More than evaluating performance
Management should focus on using measurement frameworks that show the hypothesized relationships between desired outcomes and the drivers (or leading indicators) of those outcomes; what's more, developing the right measures and using measurement data must be iterative and highly interactive.
Don’t Miss These Related References:
- e-Book: A Step-By-Step Guide to Performance Measurement and Management
- Effective Frameworks for Organizational Performance Measurement: A Comprehensive Guide
- IT Performance Measurement Quick Guide: Key Metrics and Reporting Standards
- IT Performance Management Guide: Measuring Performance and Demonstrating Results of Information Technology Investments
- Organizational Performance Enhancement Framework: Mastering Key Performance and Value Measurements
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