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Business Communication Online Course

This course teaches communication skills to business leaders. You will learn the key concepts in business communications, how to understand your audience, how to tailor your message, how to write for effect, how to present for impact, how to process feedback, how to communicate in different situations, and how to engage in two-way conversations. In short, you will learn how to communicate like a business leader.

This course is part of the management core at CIO Index.

Course Overview

Welcome to our online training course on Business Communication! In this course, you will learn the essential skills and techniques for effectively communicating in a business setting.

Perhaps, the single most important leadership skill is communication. Leaders must be able to communicate their vision, ideas, objectives, and accomplishments to key stakeholders. They use communication to share expectations, express empathy and understand their team. This communication can be verbal or nonverbal. It can be formal or informal. However, leadership success is built on differentiated communication skills.

Over the course of 19 lessons, we will cover a wide range of topics related to business communication, including effective business writing, preparing and delivering presentations, and managing interpersonal and group communication. You will have the opportunity to apply what you have learned through interactive exercises and real-world case studies, and to interact with the instructor and other participants through discussion forums and other activities.

By the end of this course, you will have a strong foundation in the principles of effective business communication and the skills and knowledge to effectively communicate in a variety of business contexts.

Features and Benefits

There are numerous benefits to participating in an online training course on Business Communication, including:

  • Improved written and verbal communication skills, including the ability to write clear and concise business documents and deliver effective presentations.
  • Enhanced understanding of how to effectively communicate with different types of audiences and in a variety of business settings.
  • Greater ability to adapt your communication style to different cultural and international contexts.
    Improved interpersonal and group communication skills, including the ability to manage conflict and lead teams effectively.
  • Enhanced ability to handle negative news and crisis situations with professionalism and clarity.
  • Increased confidence in your communication skills and the ability to effectively represent yourself and your organization.
  • Greater career advancement opportunities, as effective communication skills are highly valued in the business world.

In addition to these specific benefits, participating in an online training course can also provide more general advantages such as increased flexibility and convenience, as participants can access course materials and participate in discussions and activities on their own schedule. Online training also allows for a diverse range of participants from different locations and backgrounds, providing a unique opportunity for learning and networking.


Our online training course on Business Communication is suitable for a wide range of professionals, including:

  • Aspiring business professionals who want to develop their communication skills and gain a strong foundation in the principles of business communication.
  • Experienced professionals looking to refresh or expand their knowledge and skills in the field of business communication.
  • Business owners and entrepreneurs who want to improve their communication skills and effectively represent their organizations.
  • Individuals working in non-profit organizations or government agencies who want to enhance their communication skills and effectively communicate with stakeholders.
  • Students pursuing a degree or certification in business or a related field, want to gain a deeper understanding of business communication principles and practices.

This course is suitable for anyone looking to improve their communication skills and confidence in business settings and to effectively represent themselves and their organizations.


There is no specific prerequisite knowledge required to take our online training course on Business Communication. However, it may be helpful for participants to have some familiarity with basic business and communication concepts, such as the types of business documents and the elements of effective presentation delivery.

Having a strong foundation in these areas can help participants get the most out of the course and better understand and apply the material covered. That being said, the course is designed to be accessible to a wide range of participants, and all necessary concepts and terminology will be explained and reviewed throughout the course.


  • Lesson 1: Effective Business Communication: examines the definition and components of communication along with its importance and context. Covers the responsibilities of a communicator within a business environment.
  • Lesson 2: Delivering Your Message: discusses the importance of delivering your message in words. It examines how the characteristics of language interact in ways that can both improve and diminish effective business communication.
  • Lesson 3: Understanding Your Audience: examines how to become a more effective communicator by understanding yourself and how others view you: your attitudes, beliefs, and values; your self-concept; and how the self-fulfilling prophecy may influence your decisions.
  • Lesson 4: Effective Business Writing: addresses the written word in a business context. Examines the symbols, design, font, timing, and related nonverbal expressions you make when composing a page or document. Discussions focus on effective communication of thoughts and ideas through writing that is clear, concise, and efficient.
  • Lesson 5: Writing Preparation: considers the writing process from a singular perspective, where you are personally responsible for planning, researching, and producing a product of writing.
  • Lesson 6: Writing: focuses on several strategies for success when it comes to the creative process of writing, and your awareness of these skills will prove invaluable as your responsibility increases and your ability to shape documents develops.
  • Lesson 7: Revising and Presenting Your Writing: covers how general, specific, and style revisions increase a document’s clarity, conciseness, and professionalism. Discusses how proofreading and design put the finishing touches on a completed document.
  • Lesson 8: Feedback in the Writing Process: covers the writing process and its components with an emphasis on feedback; examines the difference between indirect and direct feedback; effective strategies to elicit valuable feedback and to recognize valid feedback.
  • Lesson 9: Business Writing in Action: explains the required skill and expertise in writing in an online environment – from text messages to reports, and how you represent yourself with the written word counts.
  • Lesson 10: Developing Business Presentations: explains the process of preparing for a speech or oral presentation; develop your skills in preparing clear and concise messages to reach your target audience.
  • Lesson 11: Nonverbal Delivery: examines how body language or nonverbal communication are key aspects of effective business communication.
  • Lesson 12: Organization and Outlines: covers how to organize the information for a speech. While knowledge of your topic is key to an effective speech, do not underestimate the importance of organization. Organization in your speech is helpful both to you and to your audience.
  • Lesson 13: Presentations to Inform: explains the concept [t of informative speech, its purpose, and styles; how to prepare for and present a successful informative speech, and motivate your audience by making your material relevant and useful
  • Lesson 14: Presentations to Persuade: covers the art of persuasive speech; the principles of reciprocity, scarcity, authority, commitment and consistency, consensus, and liking; a framework for persuasive speech and how to prepare an elevator speech
  • Lesson 15: Business Presentations in Action: explores many common activities such as accepting awards, media interviews, master of ceremonies, etc. with brief discussions and activities on how to prepare yourself to perform as a successful business communicator.
  • Lesson 16: Intrapersonal and Interpersonal Business Communication: delves into the concepts of intrapersonal and interpersonal business communication; and the dynamics of the ritual of conversation can be used to learn to prepare for employment interviews and evaluations, both common contexts of communication in the work environment.
  • Lesson 17: Negative News and Crisis Communication: examines several scenarios in which negative news is delivered or received and ways to improve communication; discusses a formal crisis communication plan.
  • Lesson 18: Intercultural and International Business Communication: explores the dynamic aspects of intercultural and international Business Communication communication.
  • Lesson 19: Group Communication, Teamwork, and Leadership: examines organizational communication in terms of group problem-solving, business and professional meetings and teamwork and leadership.

How to Enroll

This course is part of the management core. Enrollment and access to this course require a membership – Bronze, Silver, Gold, or All Access Pass.

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