An example of the steps taken to implement ITIL in the enterprise.
Topic: ITIL adoption
An example of the value ITIL brings to the enterprise.
This presentation provides an overview of ITIL V3 and discusses its use in IT Service Management – an attempt is made to make the connection between ITIL and business it alignment.
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service delivery. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This excel spreadsheet can be used to assess the extent to which your organization has adopted best practice guidance on ITIL service support. It comprises of a simple questionnaire which enables the identification of the specific areas that need improvement.
This presentation provides an overview of three key IT governance frameworks namely, ITIL V3, ISO/IEC 20000, and COBIT, compares and contrasts the three, and provides examples of an integrated approach to IT service management.
This whitepaper describes the top 10 traits of organizations successful in adopting ITIL arguing that all organizations face the same ITIL adoption challenges so focusing on those that succeed, provides more value than those that do not.
This presentation provides an in depth overview of the ITIL framework and discusses best practices for its successful implementation.
The aim of the research project was to ascertain if a direct correlation exists between customer satisfaction and the use of ITIL.
This article discusses ITIL process maturity – how the capability maturity model applies to ITIL process and a self-assessment framework to evaluate process maturity of your own processes.
A framework for business IT alignment.
A good IT Strategy Plan that you can use as a template to create your own.
This in-depth – 78 pages – presentation goes into just about everything you would have wanted to know about IT Strategy aka business IT alignment (ICT Strategy, IS strategy, IS strategic alignment, IT Alignment, strategic information systems planning (SISP)…)
This is an in-depth information technology strategic planning example that details the process and framework that CIOs can adapt to give direction to their own IT Organizations. Excellent Read!! (200 pages)
Use this template to create an IT strategic plan for your organization – aligning business with IT strategy. IT Strategy Template can be downloaded for free by CIO Index members.
CIOs can use this step-by-step guide to improve business IT alignment.
There are many definitions of IT Strategy. Which one is true?