By taking proactive control of IT-specific business activities rather than just IT operational activities, the IT organization can have far greater impact on the bottom line of the business. Even where IT is structured as a cost center that does not generate revenue for the business, IT can have a large impact on overall business productivity, quality and costs, and sometimes even enables new ways of working and more effective business models. Each of these ultimately flows to the business bottom line of profit.
Business Decisions for IT
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