How can a CIO improve the performance of IT infrastructure and create value for the organization?
Sometimes, answers lie outside the immediate realm of the problem being solved - one can learn from others how they are approaching the same issue and apply that learning to our own problem.
The author studied current infrastructure management practices - objectives and processes - at infrastructure driven companies to reach a conclusion: Infrastructure is managed as a support function to the business. Is that the right approach to maximize value delivered?
This study proposes a framework to manage infrastructure as a strategic asset. It identifies core capabilities that are critical to the successful implementation of this framework. Then, proposes a maturity model for these capabilities to assess performance and evolution over time. A complete guide to managing infrastructure as a strategic asset not a support or enabler or cost center.
An excellent discussion that CIOs adapt to their own IT organizations.