Example of an IT Strategy (1): A Catch Up IT Strategic Plan

Explore a comprehensive example of how an outdated IT strategic plan was modernized to align perfectly with business goals. Learn from a real-world case how to create a compelling IT vision, restructure the IT organization, develop a robust implementation plan, secure adequate funding, and communicate effectively for stakeholder buy-in.

Use this example to create an IT Strategic Plan that updates technology and perfectly aligns it with business goals and objectives.

This IT Strategic plan aims to use effective, integrated information technology as a foundation for an efficient organization. It was created to update a 10-year-old plan that was out of date. More importantly, this plan would help the organization align its information technology with its overall goals and objectives. (250 pgs)

Situation: The organization developed an IT Strategic plan ten years ago. Since then, there have been no updates to the plan or the underlying information technology capability. Now, the senior leadership realized that to provide high-quality customer service, operational efficiency, and maximum productivity. They must leverage technology to modernize business solutions, create efficiencies through digitalization, improve service delivery, and create optimization through the collection and analysis of data.

Consequently, a consulting firm was hired to create this plan.

Approach: The firm started by assessing the current state of technology within the organization. This current state assessment indicated that technology was not working well and not delivering the expected outcomes.

Deliverables: This strategic IT plan has the following key elements:

• A new technology vision that focused on core areas of the business
• The IT Organization was redesigned to align with the business' priorities - a new structure, functions, services, roles, and responsibilities.
• An implementation plan that identified major initiatives required to implement the strategy
• A budget to fund these initiatives adequately
• A communications plan to get stakeholder buy-in

A vital feature of this IT strategy is that it was created to support the corporate strategic plan.

CIOs can use this example to learn a proven, structured framework and approach, steps, deliverables, etc., to develop a solid strategic plan for IT. The example serves as an instructive case study for CIOs seeking to bridge the gap between outdated technology infrastructure and the needs of a modern, digitally-oriented business. Here's how you can apply the learnings to real-world problems:

1. Assess the Current State: The first step towards addressing any IT-related problems is understanding the present state of IT infrastructure and services. CIOs can conduct an audit to identify areas where technology is underperforming or misaligned with business goals.
2. Align IT Strategy with Business Objectives: The example emphasizes the importance of aligning IT strategy with the overall business strategy. CIOs should ensure that the technology deployed supports the company's objectives and enhances operational efficiency.
3. Create a Forward-looking IT Vision: A future-facing IT vision focusing on core business areas is crucial. CIOs can use this to guide IT investments, developments, and deployment decisions.
4. Restructure the IT Organization: If necessary, restructuring the IT department to align more closely with business priorities can be advantageous. This might involve creating new roles, defining new functions and services, or reallocating resources.
5. Develop a Detailed Implementation Plan: A comprehensive plan that outlines the critical initiatives required to implement the strategy is crucial. This includes setting timelines, assigning responsibilities, and determining expected outcomes.
6. Secure Adequate Funding: CIOs can use the budgeting aspect of this example to advocate for appropriate funding for IT initiatives. Demonstrating the potential return on investment from such initiatives can help secure the necessary financial resources.
7. Establish a Communication Plan: A clear communication plan is key to get stakeholders' buy-in. This ensures everyone understands the benefits of the new IT strategy, increasing support for its implementation.
8. Iterate and Update the IT Strategy: An IT strategy should not be static. As this example shows, a 10-year-old plan can become obsolete. CIOs should make it a point to regularly review and update the IT strategy to ensure it stays relevant and effective.

Applying these learnings will empower CIOs to create a robust IT strategy that aligns with business goals, optimizes resources, and positions the organization for future success.