Volume 1: Establishing and Maintaining a Performance-based Management Program
• An Introduction to Performance-Based Management
• Step 1: Define Organizational Mission and Strategic Performance Objectives
• Step 2: Establish an Integrated Performance Measurement System
• Step 3: Establish Accountability for Performance
• Step 4: Establish a System/Process for Collecting Data to Assess Performance
• Step 5: Establish a System/Process for Analyzing, Reviewing, and Reporting Performance Data
• Step 6: Establish a System/Process for Using Performance Information to Drive Improvement
• Maintaining a Performance-Based Management Program
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