"This paper is aimed at those involved – in planning, in undertaking, in using or in evaluating – the benchmarking or measurement of e-government. It draws on models of e-government and experience of benchmarking to answer four questions: why benchmark e-government? what to benchmark? how to benchmark? how to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. There is a particular sensitivity to benchmarking e-government in the "majority world": the developing countries that are home to 80% of the world's population but, as yet, just 20% of e-government users."
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