Understanding and Measuring eGovernment


This paper discusses benchmarking e-Government - why benchmark e-government? what to benchmark? how to benchmark? how to report?


"This paper is aimed at those involved – in planning, in undertaking, in using or in evaluating – the benchmarking or measurement of e-government. It draws on models of e-government and experience of benchmarking to answer four questions: why benchmark e-government? what to benchmark? how to benchmark? how to report? It provides a series of recommendations based on good practice or innovative practice, backed up by a set of conceptual frameworks and statistical findings. There is a particular sensitivity to benchmarking e-government in the "majority world": the developing countries that are home to 80% of the world's population but, as yet, just 20% of e-government users."

Download (please login and scroll down)




This Understanding and Measuring eGovernment has been accessed 9 times.
Must Login To Download


Signup for Thought Leader

Get the latest IT management thought leadership delivered to your mailbox.

Mailchimp Signup (Short)

Join The Largest Global Network of CIOs!

Over 75,000 of your peers have begun their journey to CIO 3.0 Are you ready to start yours?
Mailchimp Signup (Short)