IT Strategy Case Studies – Page 17

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Which is better; Applied Information Economics (AIE) or Balanced Scorecard (BSC)? Read On…

Excellent case study on the use of Balanced Scorecard in a real life situation. Good Read!

Where is the fat? If HP has it right, then this article shows you the places where you can cut IT fat.

How did BT get a 19% improvement in unit cost at the same time it achieved 15% increase in customer satisfaction? How did they do it in one year!!

Does IT ROI matter? According to this research, “best in class” companies measure and track IT ROI to accomplish a 93% improvement in key metrics!

UPS is using IT to create competitive advantage for itself. Are they bringing “custom software” back?

This is a primer on the Balanced Scorecard Framework.