Creating Better Service Level Metrics
This whitepaper examines the cause of service level metrics failure and recommends solutions to fix this problem.
Outsourcing Best Practices Collection – Page 3
All Resources in: Outsourcing Best Practices Collection
Designing Metrics for Service Level Agreements
This presentation discusses "why service metrics fail" and provides guidance on "implementing better service level metrics"
Improving Outsourcing Success
<div>This presentation discusses four common reasons for outsourcing failure or barriers to success and recommends alternatives to help overcome them.</div>
Improving Offshore Outsourcing Success Using the eSourcing Capability Model
This study (thesis!) assesses the use of Carnegie Mellon’s eSourcing Capability Model for Client Organizations (eSCM-CL) framework in improving offshore outsourcing’s success.
Best Practices for Smarter Sourcing
Can Information Technology, which is critical to an organization’s success, deliver without a sourcing capability? The authors argue that not only is a sourcing strategy
Five Offshore Practices That Pay Off
This outsourcing playbook discusses five best practices that can make all the difference between success and failure of an outsourcing initiative.
Best Practices for Communication between Client and Vendor in IT Outsourcing Projects
Master the art of client-vendor communication in IT outsourcing projects.
Guide on Best Practices For Communicating Global Outsourcing Initiatives
This comprehensive guide on best practices for communicating global outsourcing initiatives provides CIOs with detailed strategies to address communication challenges. It includes insights on managing rumors, timing communications, selecting the right communication vehicles, developing key messages, and learning from case studies. Essential for ensuring the successful implementation of global outsourcing projects.
Outsourcing Strategies For Success
This presentation examines the key issues with outsourcing and recommends approaches to address them.
Negotiating IT Outsourcing Agreements
This presentation discusses the key considerations when negotiating information technology outsourcing agreements