Chapter

Run IT Like a Business

The “Run IT Like a Business” category is an essential resource for CIOs, IT leaders, and technology professionals seeking to transform their IT organization into a value-driven, customer-focused, and efficient business unit. As part of our CIO Reference Library, this category offers insights, practical advice, and resources on various aspects of running IT like a business, including IT leadership, strategy, service management, and financial management.

By exploring this category, you will gain insights into:

  • The importance of adopting a business mindset within the IT organization, focusing on value creation, customer satisfaction, and operational efficiency
  • Fundamental principles, frameworks, and best practices for running IT like a business, including ITIL, COBIT, and other industry standards and methodologies
  • Techniques for engaging IT and business stakeholders in the strategic planning process, fostering collaboration, and aligning IT initiatives with business objectives and priorities
  • Approaches to IT service management that promotes a customer-centric focus improve service quality and drive continuous improvement in IT service delivery.
  • Strategies for IT financial management, including budgeting, cost optimization, investment prioritization, and value realization
  • The role of IT governance, risk management, and performance measurement in ensuring the alignment of IT initiatives with business objectives, promoting transparency and accountability, and driving continuous improvement
  • Case studies, success stories, and lessons learned from IT leaders who have successfully transformed their IT organizations into value-driven, customer-focused, and efficient business units

By staying up-to-date with the latest “Run IT Like a Business” resources, CIOs, IT leaders, and aspiring professionals can gain valuable insights, practical guidance, and information on how to excel in their roles and advance their careers. Visit this category regularly to discover new content that will help you stay current with industry trends, develop your understanding of IT’s role as a business unit, and succeed in the dynamic world of IT leadership.

Leverage this 7-step guide to transform your IT department into a value center. Learn how to align IT with business goals, drive innovation, and demonstrate IT's tangible contribution to your organization.

Beyond Running IT Like a Business

This whitepaper discusses a plan of action to implement an operating model for the IT Organization that delivers value to the business. CIOs must deliver value to the business with a clear focus on communicating this value transparently, and with a clear sense of accountability and ownership.

Transforming IT: A Guide to Running IT Like a Strategic Business Partner

This guide offers CIOs a comprehensive strategy to transform IT departments from cost centers into strategic business partners. It covers the importance of financial management, customer satisfaction, and internal marketing, providing actionable insights and real-world case studies.

Running IT Like a Business – Lessons from Shared Services

This paper explores the factors governing the decision to run internal support functions/organizations a a business. The discussion provides an excellent example of the kind of issues a CIO must grapple with as they make the decision to run IT like a business. 

Running IT Like a Business Case Study

This case study illustrates the journey of a large company to run IT like a business. It illustrates the decisions they made, the framework they used, and the roadmap to running IT like a business. Good Read!

Case Study: Running IT Like a Business

This study puts in context “running IT like a business” making the vital connections that must be made with issues of business IT alignment, IT value, IT Organization design, and IT finance.

The State of “Runing IT Like a Business”

This research study explores the progress IT organizations have made “running IT like a business.” The idea behind running IT as a business is to align IT capability with business requirements/goals/critical success factors. The latter varies by the maturity of the business and drives the maturity of IT capability (which manifests itself as IT services/products etc.).