When it comes to digital strategy, the website has captured people’s imagination. Customers and their experience is critical to the success of your business but that is not the sum total of all things digital – there is a whole organization that must enable this experience and more importantly, there are other aspects of your business that are as critical in their own right. Business Operations, for example.
This week, we continue our journey into digital transformation with an excellent discussion on the implications and impact of digital transformation on company operations. CIOs must understand why operations are critical to the success of a digital enterprise. What areas need focus? How to go about digitizing operations?