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Strengthening SOA with ITSM & ITIL Governance
The author makes the argument that techniques and concepts behind SOA-delivered software components can be strengthened with ITSM processes and ITIL best practices to offer a more complete realization of business benefits.
Don’t Miss These Related References:
- Case Study: Metrics and KPIs to Measure and Improve Your ITSM Program
- Introduction: ITIL Version 3 and the ITIL Process Map V3
- Cobit: IT Governance Overview and ITIL Mapping
- Aligning COBIT, ITIL, and ISO/IEC 27002 for Optimal IT Governance, Service Management, and Information Security
- Integrating ITIL and COBIT Frameworks for Effective IT Governance and Service Management
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