โCompanies realize that outsourcing is a fairly powerful and effective management tool; itโs not just a fad, but part of their business model, which really requires a nuanced approach to setting up and managing those deals and making them work.โ
The paper discusses best practices in dealing with the choices and challenges facing newcomers to outsourcing:
- โWhat timeline can we expect, and what kind of partner do we need?โ
- โWhich processes should we outsource, and which should we keep?โ
- โHow do you structure the deal to allow for changes in the business environment over the course of the arrangement?โ
- โCan you outsource a business function whose processes are broken, or do you need to fix it first and then outsource?โ
- โHow does an outsourcing arrangement impact our relationship with unions?โ
- โWe have projects going all the time; how do you juggle all those projects and introduce outsourcing without the disruption?โ
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