“Companies realize that outsourcing is a fairly powerful and effective management tool; it’s not just a fad, but part of their business model, which really requires a nuanced approach to setting up and managing those deals and making them work.”
The paper discusses best practices in dealing with the choices and challenges facing newcomers to outsourcing:
- “What timeline can we expect, and what kind of partner do we need?”
- “Which processes should we outsource, and which should we keep?”
- “How do you structure the deal to allow for changes in the business environment over the course of the arrangement?”
- “Can you outsource a business function whose processes are broken, or do you need to fix it first and then outsource?”
- “How does an outsourcing arrangement impact our relationship with unions?”
- “We have projects going all the time; how do you juggle all those projects and introduce outsourcing without the disruption?”
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