This paper discusses the key learning/best practices, that lead to high performance outsourcing, gleaned from the masters i.e. executives who have been there, done that and can claim success in the world of outsourcing services! 
“Companies realize that outsourcing is a fairly powerful and effective management tool; it’s not just a fad, but part of their business model, which really requires a nuanced approach to setting up and managing those deals and making them work.”
The paper discusses best practices in dealing with the choices and challenges facing newcomers to outsourcing:
- “What timeline can we expect, and what kind of partner do we need?”
- “Which processes should we outsource, and which should we keep?”
- “How do you structure the deal to allow for changes in the business environment over the course of the arrangement?”
- “Can you outsource a business function whose processes are broken, or do you need to fix it first and then outsource?”
- “How does an outsourcing arrangement impact our relationship with unions?”
- “We have projects going all the time; how do you juggle all those projects and introduce outsourcing without the disruption?”
