An Example of Using Enterprise Architecture as an Engine of Digital Transformation
This enterprise architecture example shows how a city-wide digital transformation was achieved through strategic modernization of CRM, integration platforms, and customer experience systems. It illustrates how architecture serves as the engine of transformation—diagnosing system gaps, designing future-state models, defining a three-year roadmap, and institutionalizing governance through a Web Technology Advisory Body (WTAB). CIOs can use this as a benchmark for structuring modernization initiatives that deliver agility, data-driven insight, and sustainable change.