IT operations knowledge refers to the understanding of the organization’s IT infrastructure and the day-to-day activities required to ensure that it runs smoothly. Effective IT operations knowledge can help organizations optimize their IT infrastructure, improve IT agility, and achieve desired business outcomes.
IT operations knowledge may include:
Effective IT operations knowledge requires a deep understanding of the organization’s IT infrastructure, as well as the IT operations processes and best practices. IT executives should ensure that their IT operations knowledge is well-documented and communicated to relevant stakeholders across the organization.
The IT Operations Knowledge category within the CIO Reference Library provides CIOs and other IT executives with a comprehensive set of resources that illustrate effective IT operations knowledge practices. This category includes a range of resources, such as articles, whitepapers, and case studies, that offer insights into different aspects of IT operations knowledge, such as understanding IT infrastructure, monitoring IT performance, managing IT incidents, ensuring compliance, and managing IT vendors. By leveraging these resources, CIOs and IT executives can gain a deeper understanding of effective IT operations knowledge practices and optimize their IT infrastructure to achieve desired business outcomes.
This study provides a framework to compare and assess information security governance, strategy, investment, and practices with other organizations using the ISO/IEC 17799 framework for security standards as a guide. The study was done for institutions in higher learning but its lessons can be allied to any organization.
This guide details the steps to integrate information security into the software development lifecycle (SDLC) and related IT projects and initiatives.
As organizational boundaries vanish, so does the traditional information security paradigm. This survey of over 1600 participants from 56 countries highlights the information security challenges facing organizations today and how they are managing them – so you can focus on the most critical risks, and identify your strengths and weaknesses to improve information security
This information security guide provides guidance to organizations and auditors on assessing the level of security risks to the organization and evaluating the adequacy of the organization’s risk management.
Is the dominance of Microsoft posing a risk to security? This paper argues that software monopoly has an additional cost: security vulnerability.
As global economic conditions continue to fluctuate, information security hovers in the balance caught between a new hard-won respect among executives and a painstakingly cautious funding environment. Signs of security’s strategic gains and advances stand side by side with newly emerging cracks in its foundation.
This paper describes cloud computing, its main characteristics and the models that are currently used for both deployment and delivery. It examines the benefits and business issues with using the cloud, and how they can be addressed. It describes some of the early adapters of cloud computing, together with their
This cloud computing strategy brief presents a virtualization- and private-cloud-centric model for a three-stage IT transformation road map.
This paper describes "a balanced and evolving set of metrics to help IT executives communicate objectives, measure progress, link IT efforts to business results, and demonstrate the strategic value of IT on their journey along the IT Value Transformation Road Map – a three-stage approach to using virtualization and cloud solutions to transform IT from a cost center to a strategic value driver."
This paper discusses identifying and assessing your organizations abilities on the five competencies for IT value transformation – a three-stage approach to using virtualization and cloud solutions to transform IT from a cost center to a strategic value driver.
