Introduction to ITIL

This document provides an in-depth overview of The Infrastructure Library (ITIL) – what is it? why is it important? how can it add value for your enterprise? what is the ITIL ecosystem? Excellent introduction for the CIO who wants to

ITIL Case Study

This comprehensive case study details the implementation of Information Technology Infrastructure Library (ITIL) at a large enterprise. Good insights for the CIO to learn from a real life example.

Creating Business Value Using ITIL

This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening – this discussion helps sort through the clutter with an informed decision on the practical application of this great IT Governance framework. Good Discussion!

Introduction to ITIL

This presentation provides an in-depth introduction to the objectives, history, components, processes, and the future of ITIL. It also makes the connection between ITIL, and Cobit frameworks. Excellent Read!

Implementing Change Management Using ITIL

This whitepaper describes a practical, and robust approach, and framework for IT Change Management using ITIL. This true and tried approach offers a defined, repeatable, cost effective, highly efficient and well documented IT service procedure.

IT Governance Frameworks in Practice

This research explored the use of popular IT Governance frameworks – Cobit, ITIL etc. – in the enterprise. Who is using them? why are they being used? How are they being used? What benefit is being accrued as a result? A good discussion on using IT Governance frameworks from a practical perspective.

Case Study – Using IT Governance Controls for Security

This case study explores popular IT governance frameworks and their application for enterprise security and compliance. The presentation introduces, and compares three IT governance frameworks namely, ITIL, Cobit, and ISO 20000. Then, the presenter describes using ITIL and Cobit for an assessment of IT controls, and describes the implementation of this assessment for enterprise risk, compliance, and security. Good discussion.

A Primer on ITIL

This presentation provides an in-depth introduction to ITIL (Information Technology Infrastructure Library). What is ITIL? Why is ITIL important to the enterprise? What are the key components of ITIL? What are the key sources of information on everything ITIL? What are some tools that can be used to implement ITIL? … An excellent resource for CIOs who want to understand ITIL and implement it in their organization. MUST Read! (70 Pages)

IT Governance Frameworks

This presentation provides an overview of the key information technology governance (IT Governance) frameworks namely, COBIT, ITIL, and CMMI. With the description of each there is a discussion on its application and the results achieved. This discussion emphasizes the use

Information Technology Governance Framework

This in-depth (200 pages) document discusses information technology governance (IT Governance), and presents a comprehensive framework to create and implement an IT Governance plan in the enterprise. 

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