The author discusses the strengths and weaknesses of ITIL with a view to complementing it with other framework and processes for better business outcomes. Why ITIL? Why ITIL may not be enough? What more is needed? How to get it to work with ITIL? CIOs can learn how to use ITIL to create business value. Excellent Discussion! (100 pages)
This document provides an in-depth overview of The Infrastructure Library (ITIL) – what is it? why is it important? how can it add value for your enterprise? what is the ITIL ecosystem? Excellent introduction for the CIO who wants to get started with ITIL. (150 pages)
This comprehensive case study details the implementation of Information Technology Infrastructure Library (ITIL) at a large enterprise. Good insights for the CIO to learn from a real life example.
This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening – this discussion helps sort through the clutter with an informed decision on the practical application of this great IT Governance framework. Good Discussion!
This presentation provides an in-depth introduction to the objectives, history, components, processes, and the future of ITIL. It also makes the connection between ITIL, and Cobit frameworks. Excellent Read!
This whitepaper describes a practical, and robust approach, and framework for IT Change Management using ITIL. This true and tried approach offers a defined, repeatable, cost effective, highly efficient and well documented IT service procedure.
This research explored the use of popular IT Governance frameworks – Cobit, ITIL etc. – in the enterprise. Who is using them? why are they being used? How are they being used? What benefit is being accrued as a result? A good discussion on using IT Governance frameworks from a practical perspective.
This case study explores popular IT governance frameworks and their application for enterprise security and compliance. The presentation introduces, and compares three IT governance frameworks namely, ITIL, Cobit, and ISO 20000. Then, the presenter describes using ITIL and Cobit for an assessment of IT controls, and describes the implementation of this assessment for enterprise risk, compliance, and security. Good discussion.
An in-depth introduction to ITIL, with insights into implementation for optimal service management.
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