Introduction to ITIL (3)
This document provides an in-depth overview of The Infrastructure Library (ITIL) – what is it? why is it important? how can it add value for
ITIL Framework Hub – Page 3
All Resources in: ITIL Framework Hub
ITIL Case Study
This comprehensive case study details the implementation of Information Technology Infrastructure Library (ITIL) at a large enterprise. Good insights for the CIO to learn from a real life example.
Creating Business Value Using ITIL
This presentation provides an excellent overview of ITIL, and discusses creating an integrated service management process, and architecture to extract the real value from ITIL. The hype around ITIL is deafening – this discussion helps sort through the clutter with an informed decision on the practical application of this great IT Governance framework. Good Discussion!
Introduction to ITIL (2)
This presentation provides an in-depth introduction to the objectives, history, components, processes, and the future of ITIL. It also makes the connection between ITIL, and Cobit frameworks. Excellent Read!
Implementing Change Management Using ITIL
This whitepaper describes a practical, and robust approach, and framework for IT Change Management using ITIL. This true and tried approach offers a defined, repeatable, cost effective, highly efficient and well documented IT service procedure.
IT Governance Frameworks in Practice
This research explored the use of popular IT Governance frameworks – Cobit, ITIL etc. – in the enterprise. Who is using them? why are they being used? How are they being used? What benefit is being accrued as a result? A good discussion on using IT Governance frameworks from a practical perspective.
Case Study – Using IT Governance Controls for Security
This case study explores popular IT governance frameworks and their application for enterprise security and compliance. The presentation introduces, and compares three IT governance frameworks namely, ITIL, Cobit, and ISO 20000. Then, the presenter describes using ITIL and Cobit for an assessment of IT controls, and describes the implementation of this assessment for enterprise risk, compliance, and security. Good discussion.
Presentation: A Primer on ITIL (Information Technology Infrastructure Library)
An in-depth introduction to ITIL, with insights into implementation for optimal service management.
IT Governance Framework for Small Businesses: A Proposed Approach
Unlock the potential of your small business with our IT governance framework. Say goodbye to complexity and hello to success. Learn more now.
ITIL Service Strategy Primer: Transforming IT into a Strategic Asset
This ITIL Service Strategy primer offers detailed insights into transforming your IT organization into a strategic business asset. Covering key principles, processes, and practices, this primer helps CIOs align IT services with business objectives, ensuring value creation and strategic relevance.