This paper studies how buyers’ technical expertise and supplier governance skills shape their satisfaction with suppliers’ performance i.e. price, quality, and cooperativeness of products or services bought.
This paper explores the relationship between relational governance and formal contracts in creating better supplier performance in outsourcing.
This presentation provides an overview of the decision making and implementation processes to outsource e_Commerce initiatives.
This whitepaper helps senior IT leaders answer four key questions: why outsource, when to outsource, how much to outsource and where to outsource.
 An overview of a portfolio based approach for outsourcing of IT applications.
 10 strategic sourcing best practices that can help ensure success.
 This presentation discusses the central decision prior to any outsourcing: should we build it or buy it from someone else?
  A winning acquisition strategy ensures that your requirements are completely met with the acquired product or service.
This paper discusses the holy grail of outsourcing – better service at a lower cost! A lot of outsourcing deals go forward on the premise that the managed service provider is also the lower cost provider – i.e. the sooner they take over our operations the sooner we see an
 This presentation provides tips on performance based standards and metrics for acceptable quality levels.
