IT Governance is a blunt instrument unless supported with quantitative analysis and tools. Fortunately, CIOs can borrow these tools from other disciplines. Six Sigma is one such tool. You might not realize it but you are running a manufacturing shop in more ways than one! But Six Sigma is applicable to most processes – Isn’t quality a basic requirement for all IT processes?
This week, we are referring you to an excellent soup-to-nuts discussion on Six SIgma – what is it and how to deploy it for effect.
