This paper discusses the impact of emerging technology and changing user needs on the success of information systems and proposes an extension to the DeLone and McLean IS Success Model.
This paper introduces and discusses the DeLone and McLean model for information systems success.
This article discusses the dos and don’ts of information technology return on investment aka IT ROI and introduces five simple rules to create believable IT ROI estimates for technology investments
This case study details the implementation of a performance management program – what are the benefits of IT performance measurement? why is performance management important? what are the critical success factors of an IT Performance Management Program? what are the key component of an IT Performance Management Program? how to build an IT Performance Management Program?
This case study discusses the implementation of an information technology (IT) performance measurement program – steps followed and frameworks used – and lessons learnt.
This paper illustrates an organizational process for managing IT investments and measuring the business value of those investments by drawing on the experiences of Holy Cross Health System.
This guide presents a framework to evaluate, select and fund information technology investments to maximize measurable performance and demonstrate business results.
How can managers turn IT into something more than infrastructure? Read On!
This white paper uses the total cost of ownership (TCO) model to evaluate advanced store system software.
This article discusses measuring IT Value with a service-oriented approach based on ITIL.