Part VII: A Framework for IT Value

Last week, we focused on productivity and its impact on IT Value. This week, we will take a look at customer satisfaction and its impact on IT Value

A Framework For IT Value

In this series, we will discuss IT Value – from its definition to a framework to measure and track it

The BusinessÂ’ Big Picture

The Big Picture entails the business realizing the IT department aptitude to comprehend and align its desired goals to those of the business. If the IT organization can than the likelihood of otherareas within the organization will also be forced to view IT as a business partner and entrust them for consulting work instead of merely looking at them as a support department.
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Part VII: A Framework for IT Value

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