The “IT Service Management” category is a vital resource for CIOs, IT executives, and technology leaders, offering a collection of articles and documents focused on IT service management (ITSM) principles, frameworks, and best practices. As part of our CIO Reference Library, this category aims to help IT leaders effectively plan, design, deliver, operate, and control IT services, ensuring alignment with business objectives, effective risk management, and resource optimization.
By exploring this category, you will gain insights into:
By staying up-to-date with the latest IT service management resources, CIOs and IT leaders can make informed decisions that help their organizations achieve strategic goals and maintain a competitive edge. Visit this category regularly to discover new content and resources that will provide valuable insights, practical guidance, and proven methodologies for managing IT services, enabling you to deliver value to your organization and its customers through effective ITSM practices.
 This document outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core 5 ITIL books either do not cover it or cover it differently.
ITIL background presentation provides an introduction, history and basics of the ITIL framework.
This presentation provides a basic understanding of ITIL implementation requirements, key ITIL business trends and ITIL implementation tips.
This whitepaper provides an executive overview of service management and discusses how to identify and leverage your existing service life cycles.
This presentation discusses the trends accelerating the adoption of ITIL and the best practices to maximize business results in ITIL implementations.
This white paper is designed to provide insight into the most common hurdles faced by organizations when implementing ITIL best practice and includes practical steps on how to overcome them.
Discover a transformative approach to IT service management in this presentation. Learn how to apply lean principles to CMMI and ITIL to streamline processes, align IT activities with business goals, and deliver top-tier service quality.
 ITIL primer provides a quick introduction to the framework and its key components
 Introduction to ITIL V3 provides a quick overview of ITIL, its objectives, key content areas, qualifications scheme, and core publications. The guide also discusses the key principles of IT Service Management.
 Is a service catalog some ITIL hype or an integral component of IT service management? Read On!
Please login to unlock all 36 posts in IT Service Management Hub
Please visit the CIO Wiki for comprehensive coverage of IT Management terms and concepts.
