This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
In recent years, there’s been a seemingly endless boom in offshore outsourcing. But companies that think handing off an operation to an overseas provider is easy can get a rude awakening.
As more companies move to outsource services currently performed in-house, they’ll likely encounter a slew of risks, some of which become clear only when something goes badly wrong. Managers will have to mitigate these risks in order to reap the substantial benefits that outsourcing provides.
Do you know the time and/or cost it took to select your outsourcing provider? Neither do 79% of the respondents to this KPMG survey. Read the survey.
Research by Duke and Booz Allen Hamilton reveals that offshoring is increasingly used to bridge shortages in local talent rather than to replace onshore jobs, and that the persisting impediments to its success are primarily internal and organizational.
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.