Assessing client maturity: a key to successful outsourcing
This paper presents the Client Outsourcing Maturity Model (COMM), a three-dimensional framework and provides an example of its assessment methodology results.
A Framework to Create a Business Case for Outsourcing
This paper presents a framework for assessing outsourcing benefits and costs from the firm’s perspective
Next Generation Outsourcing: Ensuring Success After Signing The Deal
Booz Allen Hamilton research reveals that a third of those who outsource fail to achieve the expected benefits. Is that outcome inevitable? Absolutely not, if companies pay close attention to outsourcing governance.
Seven Myths About Outsourcing
In recent years, there’s been a seemingly endless boom in offshore outsourcing. But companies that think handing off an operation to an overseas provider is easy can get a rude awakening.
Hidden Risks of Outsourcing
As more companies move to outsource services currently performed in-house, they’ll likely encounter a slew of risks, some of which become clear only when something goes badly wrong. Managers will have to mitigate these risks in order to reap the substantial benefits that outsourcing provides.
Businesses in the dark over value of outsourcing
Do you know the time and/or cost it took to select your outsourcing provider? Neither do 79% of the respondents to this KPMG survey. Read the survey.
The Globalization of White Collar Work
Research by Duke and Booz Allen Hamilton reveals that offshoring is increasingly used to bridge shortages in local talent rather than to replace onshore jobs, and that the persisting impediments to its success are primarily internal and organizational.
Cisco’s Grand India Ambitions
It seems like everybody has a grandparent in Florida and business operations in Bangalore, India!
Reining in Outsourcing Risk
Exporting business processes creates all kinds of opportunity for trouble, but companies can do much to reduce the threat. Experts from the Wharton School and Booz Allen Hamilton weigh in.
What’s Missing From Outsourcing
The story of outsourcing is still unfolding. However, much has already happened that should give us reason to pause and think.
