This paper introduces Gartner’s Total Value of Opportunity (TVO) methodology “a metrics-based, standard methodology for comprehensive investment analysis of any IT-enabled business initiative.”
This presentation discusses the key pricing strategies used by companies to create competitive advantage and realize business value. Although not directly related to IT pricing – as IT is an internal function not an independent business – it has lessons that can be applied to pricing IT services. Good read in any event.
This paper provides an overview of information technology demand management – what is it? how it works? why is it important? what are its benefits to the IT organization and the business it helps?
This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />
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