Domain

IT Governance Knowledge Archive – Page 76

Total Value of Opportunity Methodology

This paper introduces Gartner’s Total Value of Opportunity (TVO) methodology “a metrics-based, standard methodology for comprehensive investment analysis of any IT-enabled business initiative.”

Making the Pricing Decision

This presentation discusses in depth the factors governing pricing decisions and how to use them to gain competitive advantage. Excellent read!

Setting a Price for Services

This presentation discusses the objectives and factors governing pricing of services and tries to make the connection between price and value.

Pricing Strategies

This presentation discusses the key pricing strategies used by companies to create competitive advantage and realize business value. Although not directly related to IT pricing – as IT is an internal function not an independent business – it has lessons that can be applied to pricing IT services. Good read in any event.

IT Demand Management

This paper provides an overview of information technology demand management – what is it? how it works? why is it important? what are its benefits to the IT organization and the business it helps?

ITIL Security Management

This presentation discusses security management within the context of ITIL. The author’s basic premise is the ITIL is not used to implement security but its processes may lead to enhanced security controlled processes.<br />

ITIL Service Delivery Self Assessment

Discover this robust ITIL Service Delivery Self-Assessment tool, an invaluable resource for CIOs and IT leaders looking to enhance their IT service delivery. This Excel-based questionnaire identifies key areas for improvement, helping you align your IT services with ITIL best practices and business goals. Start your journey towards service excellence today.

ITIL Service Support Self Assessment

Embark on a journey of continuous improvement with this ITIL Service Support Self-Assessment tool. This powerful Excel-based questionnaire identifies key areas for enhancement, helping you align your IT service support with ITIL best practices and business objectives. Step up your service support game today.

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