Outsourcing is the practice of contracting with a third-party vendor to perform a business function or service that is traditionally handled in-house. This can include IT functions such as software development, helpdesk support, and network management, as well as non-IT functions such as finance, human resources, and customer service. The Outsourcing category within the CIO Reference Library offers a range of resources to help CIOs and IT executives navigate the complexities of outsourcing and make informed decisions about when and how to outsource.
Outsourcing can offer a number of benefits to organizations, including cost savings, increased efficiency, and access to specialized expertise. However, outsourcing also introduces new risks and challenges, such as loss of control over critical processes, reduced transparency, and communication issues.
The Outsourcing category provides a wealth of information to help CIOs and IT executives understand the different types of outsourcing, such as offshore, nearshore, and onshore outsourcing, as well as the various outsourcing models, including staff augmentation, managed services, and business process outsourcing (BPO). This category also offers guidance on how to choose the right outsourcing provider, how to negotiate outsourcing contracts, and how to manage and monitor outsourced operations effectively.
In addition, the Outsourcing category covers key issues related to outsourcing, such as data security, intellectual property protection, and compliance with regulations and standards. It also includes resources on how to address outsourcing-related risks and challenges, such as cultural differences, language barriers, and time zone differences.
Through the Outsourcing category, CIOs and IT executives can gain insights into best practices for outsourcing and learn from the experiences of other organizations. They can also access a variety of tools and templates to help them manage their outsourcing relationships more effectively and efficiently.
This white paper examines key functions in facilities management outsourcing, describing specific considerations and challenges for each. A distinction is made between critical activities that deserve a high degree of management attention, and activities that may merit less consideration,thereby freeing up management to focus on what really matters.
This case study highlights the objective, decision making process, pros and cons, and lessons learnt in outsourcing/offshoring a core capability.
A quick discussion on outsourcing – why outsource? what to outsource? whom to outsource it to? it is all about business value – outsourcing helps an organization focus on their core competencies so the promise is that creates more business value.
This whitepaper identifies key concerns and discusses best practices to address them to secure data and intellectual property in offshore outsourcing relationships
This whitepaper makes the case for quality – the authors argue that cost per hour does not reflect the true "efficiency" of an outsourced project; quality processes do.
This research report discusses how top companies use technology and partners to create a world class logistics capability.
This outsourcing services book provides guidance in evaluating a financial institution’s risk management processes to establish, manage, and monitor IT outsourcing relationships.
This paper analyzes and clarifies issues surrounding offshore security; discusses how clients and service providers can both adopt a systematic security framework to reduce security risks, and outlines observed best practices.
This presentation discusses the risks in outsourcing IT services and evaluates their potential mitigation using standardization.
This study focused on three common approaches to IT reorganization and resizing, as a result of outsourcing, and their impact on the retained IT workers. The authors use the concept of a "psychological contract" to highlight the issues that arise, and to provide guidelines to CIOs so they can manage them better.
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