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Choosing the right metrics and KPIs for IT governance is a critical endeavor, akin to picking the perfect ingredients for a recipe. Just as the right ingredients lead to a delightful dish, selecting apt metrics and KPIs can offer profound insights and facilitate actionable outcomes. Some pivotal criteria to consider include aligning metrics with business objectives, ensuring their relevance to the specific IT governance area, the measurability of the metric, its actionability, simplicity, and timeliness. For instance, if the business aim is cost reduction, an appropriate IT metric could focus on tracking the decrease in IT-related expenditures.
To solidify understanding, the document delves into tangible examples of these metrics and KPIs in action. Some examples include gauging “IT Spend as a Percentage of Revenue” to measure the relation of IT investments to income, monitoring the “Percentage of IT Projects Delivered on Time” to determine project management effectiveness, and tracking the “Average Time to Resolve IT Incidents” to assess the efficiency of the IT support team. Each of these metrics and KPIs is aligned with the outlined selection criteria, ensuring they offer meaningful insights for IT governance decision-making.