IT Governance Metrics and Performance Measurement

The chapter outlines the significance of IT governance metrics and performance measurement in assessing and enhancing an organization’s IT practices. Using these metrics allows organizations to identify areas of strength and weakness, foster accountability, and maintain regulatory compliance, among other benefits. It further details the use of Key Performance Indicators (KPIs) and frameworks like the Balanced Scorecard, COBIT, ITIL, and ISO/IEC 38500 for efficient IT governance. Real-world examples and case studies of a financial services company and a global manufacturing organization illustrate the practical application of these concepts.

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