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Metrics and KPIs are essential terms in IT governance, yet are often misconstrued as identical. In essence, while metrics are broad measurements used to track performance and progress in IT, Key Performance Indicators (KPIs) are a specialized subset that aligns directly with an organization’s strategic objectives. Think of metrics as the comprehensive map detailing your IT journey, while KPIs act as the compass, pointing precisely towards the destination of your organizational goals. This chapter will guide readers on how to discern and utilize both metrics and KPIs to make informed decisions in IT governance.
Diving deeper, metrics and KPIs are the heartbeat of IT governance, infusing life and direction into every IT framework. They not only serve as navigational tools but are crucial for strategic alignment, performance management, fostering accountability, and promoting transparency. By translating intricate IT operations into tangible, quantifiable outputs, they bridge the communication gap between IT and other business sectors, fostering collaboration. For those engaged in IT governance, mastering the language of metrics and KPIs is indispensable. Delve into the subsequent sections to understand their profound impact and how to leverage them adeptly.