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This chapter dives into IT Service Management (ITSM), emphasizing its pivotal role in aligning IT services with business objectives, optimizing resources, and driving continuous improvement. It provides an in-depth look at key ITSM processes, best practices, standards (like ITIL), and real-world case studies of successful ITSM implementation. The text demonstrates how efficiently ITSM can deliver immense value to businesses, improve customer satisfaction, and offer a competitive edge.